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Adjustments are being made to the Cinema headrest and backrest to address creasing and puddling issues on units manufactured before Production Week 2508 (17/02/2025). A new design change has been implemented, modifying the backrest cover pattern to include a zipper that attaches to a fly glued into the backrest foam cushion.
o Headrest cover (includes a fabric pull tab for improved structure).
o Backrest cushion cover and foam insert (zipper-compatible design).
Replacement Process:
· If a CS request is received regarding headrest wrinkles or backrest creasing, or replacement backrest cover or backrest cushion insert is ordered:
o Verify the unit's production date.
o For backrest/headrest units manufactured before week 2508, replace both the cover and foam insert to apply the updated design.
Instructions for Existing Sales:
· For replacement orders, new backrest cushion inserts must be supplied with the updated backrest covers to ensure compatibility.
· Replacement covers must be produced at their original manufacturing location due to zipper incompatibility across GL, KFT, and TU production sites (between white frames and covers).