A- No, the Canyon Dining Table is constructed from solid timber with a thin veneer on top. If sanded the area will appear as a different timber finish so I would not advise the customer to do this.   

A- Yes, the Canyon Dining Table 1800 legs fit the Canyon Dining Table 2100 top 

Her comments were as follows: “There is a 7” rectangle area towards the middle that instead of being shiny is matt/dull as though this area was missed in the final polish.  I tried rubbing it with a soft cloth but it does nothing. Can you advise me what product I could use to bring this area up to a shine so it matches the rest?” 

Do you have any suggestions or know of this issue? Can we fix this or have to re-order a new one?

A- There is not much that can be done if the finish itself has the variation in gloss level.  You could get a French Polisher to have a look at it, but it will most likely be the case that the top would need to be lightly sanded back and re-lacquered, which will cost us more than a replacement.  

Put a re-order in through KCS – we can claim the faulty product back from Cecco.  Fortunately the customer can continue to use this table while they wait for a replacement.  

If you could get a few more pics that would help for the claim.  Please send these through to Purchasing & Chantelle. 

A- Please see the attached Canyon Dining range requires the same bolts and method of construction as Aspen Dining range. 

A- The construction of the Canyon Dining table is wholly from either American Ash or American Walnut.  Small blocks of timber are used to create a butcher block style substrate which provides stability and reduces chances of warping or splitting across the large floating table tops.  4mm thick planked solid boards are applied to the substrate top and bottom to finish the table top.