A- When the electrics are disconnected from King Cloud III you cannot move the head rest as they require an electric mechanism to work.

A- The fixed version of the King Cloud III/Nimbus has been fitted with gas struts which allows you to manually move the head rest up to the highest point and down again, but there are no varying comfort levels in this design like the Reo.

A- Yes, you can connect the pocket accessories to the battery packs in saying this we would not recommend it as the batteries will drain faster and you will need to charge the packs more frequently.

A- Apply King Living leather care product as per instructions, repeat as necessary.  If noise continues to occur a product called fatliquor can be used, this is applied on the lounge in the same way a leather moisturiser would be applied.

This Warranty does not apply to:

·        Any exclusions specifically listed for the relevant product or component in the above table; and

·        Where the Warranty would normally apply but the product has:

·        been delivered to a locality outside of Australia whether by King Living, another third party or the original purchaser; and

·        at any stage during the use of the product by the original purchaser, the purchaser transports the product to a locality outside of Australia; and

·        Where the Warranty would normally apply to applicable components but the product or components of the product have:

·        not been purchased directly from King Living; and

·        had any product tags removed, altered or defaced; and

·        been modified or changed without approval from King Living; and

·        Fabrics supplied by customer or outside suppliers. Please note that fabrics and leathers supplied by an outside supplier may be covered by the supplier’s own warranties; and

·        Normal wear and tear associated with the products and components. Fabrics, leathers, suspension components, cushioning and fillings will show signs of wear and tear with use. Fabrics and leathers will fade and crease. Foam and fillings will soften and form to the shape of the user over time. Depending on the covering and the degree of use, the covering materials, cushion fillings and suspension may need to be replaced periodically at the purchaser’s expense. Scars, marks and differing pore density and colour are natural characteristics of leather and are not to be considered defects. King Living reserves the right to determine at its discretion whether a component has failed due to a defect or wear and tear. Any item requiring replacement due to wear and tear will be at customer’s own expense; and

·        Colour variations caused by exposure to the local environment for products including but not limited to fabrics, leathers, timber veneer and solid timber; and

·        Damage caused by use of parts and consumables that are not the genuine manufacturer’s parts and consumables. Please note that for any item that is not actually manufactured by King Living, we will only provide that repair or replacement service to the extent that we can obtain the manufacturer’s approval to do so on their behalf, otherwise we will not offer that repair or replacement warranty for such item; and

·        Freight, call-out fees, labour and other items associated with making a claim under this Warranty where the claim is an invalid warranty claim. If the claim is a valid warranty claim, then King Living will only be liable for the costs that it has pre-approved in writing, where pre-approval must be obtained by the customer prior to incurring those costs. All costs for which pre-approval in writing is not obtained by the customer in accordance with this paragraph are excluded from this Warranty and they will be charged to the customer at standard King Living rates; and

·        Products or components that become defective as a consequence of misuse, lack of proper care and maintenance, commercial use or handling in transit. The customer must use and maintain the products and components in accordance with the care instructions for the relevant product and component as provided on King Living’s website and any other information made available to the customer by King Living. If a component of a product becomes defective, the customer must not attempt to repair it themselves. Doing so may cause damage which is not covered by this Warranty.

This Warranty only applies to the original purchaser of the products where the products are delivered to an Australian delivery address and remain in Australia for the life of the product. The customer cannot assign or transfer any benefit conferred by this Warranty. All subsequent purchasers acquire the products ‘as is’ and without the protection of the Warranty.

A- The Li-on battery pack for the King Cloud III is covered under the Electrical accessories for indoor products 1 year warranty.

A- Yes, all King Cloud modules will have the appropriate cords to plug into the mains and the battery is an extra piece which the customer can use if they wish to do so and recharge it as much as needed, dependent on use.

A - GL have confirmed that the Cloud V whole Media console will NOT fit on King cloud III, because the module base side tubes location is different.

So King cloud III and V media console are not interchangeable

A- The King Cloud III seat modules have an advisable weight of 125kg. This is not due to the frame construction but the driving mechanisms in the fame. If the recliner is subject to more than 125kg, the mechanisms will bend and void warranty.

A- Please see weight and cubic meterage below:

A- Please see weight and cubic meterage below:

A- Please see weight and cubic meterage below:

A- 62Kg

A- 15.5Kg

A- 23Kg

A - Replacing the DMC Motor is $250.00 + Min $120.00 call out fee. Extended warranty is calculated per seat and if anything was to happen within the warranty the components will be replaced.

A - PN 12134000

A - All cushioning on the King Cloud III is constructed using multiple layers of high resilience polyurethane foams. The density of these layers varies slightly, but all would be considered long lasting, high density foams. 

In the seat, these layers of foams surround a steel pocket spring core which enhances the performance of the cushion long term. The seat, lumbar and headrest cushion all have steel suspension built into the frame behind them to help preserve the cushions soft feel for longer than conventional suspension. 

A - No, we supply the AUS plug and the customers must use an adapter specific for their country. 

A - You can charge the battery while it's on the sofa. 

A- No, the touch controls is on the right-hand side by design. 

A- The PN is 12134128 in spare Parts. 

A- PN 14050202 

A- No, it is not recommended as the sofa light and other powered accessories will only have a short amount of time before requiring a recharge. Customers would need to re-charge every night, so we suggest running sofa accessories of main power to avoid such frequent re-charging.  

At this stage we have no plans to make a battery pack that specifically supports the charging accessories - the Li-On battery pack is designed to powering the recliner itself. 

A - The depth is 42mm 

A- 12020019 for the Transformer Box and 12021857 for the power cord transformer. Refer to image below.

A- The leg knock in PN is 12131317

A- No, they are different leg shapes, so cup joiner is not compatible.

A - The KCV Media Console will not work on the KCIII.

A- No, it cannot be manually overwritten, in this case it would be best to send out a service technician with a battery to close the recliner. 

A - No the King Cloud V arms are not compatible with the King Cloud III. The King Cloud V features new brackets. 

A - No, The KC5 joiners are not compatible with the older version of KC as the leg gap differs. 

A - No, King Cloud III can only be used with King Cloud III console.

A - PN 14050171