SMART TABLE Trouble Shooting
Problem: Mobile phone not charging.
Solutions:
Please check that the device supports wireless charging. Refer ‘Device compatibility’
section below.
2. Ensure that the phone software is up to date with the latest software version. Please
update and restart your device to ensure updates are completed.
Sometimes if the device is not restarted, the software changes may not update.
IPhone 12 has been known to have this issue.
3. If the phone is still not charging. Move to Step 4 or Step 5
If the phone is not charging:
4. Does the red indicator light flash on when the table is plugged in?
The indicator light turns on only for 2 seconds when the table is first powered on.
This can help to locate the ideal spot on the surface for charging.
Keep the device on the table for at least 2 seconds for wireless charging to recognise
device.
Orient the phone vertically over the light which is generally better in locating the
charger on a larger surface area. The more central the device is on the table (above
the charging plate), the better.
5. If the indicator light does NOT flash on when you plug in table then the issue is likely
with the table or connection to power point.
The user can lift off the SMART table from the bracket and insert it back on the
bracket to see if it is sitting properly in the knock-in of the bracket. In the case of a
Jasper charge shelf, the user can turn the power on and off at the main switch and
see if the red indicator light flashes on.
Check all connection points to power supply.
NB* Remove phone cover as sometimes this may inhibit the charging function.
*If you have attempted all of the above and the issue is still not resolved, please contact
the Customer Service Department for a resolution.
Device Compatibility:
If the device is Qi enabled, these will be compatible with the charging tables.
Due to the frequent changes in tech, we don't have a compatibility list for all the devices
you can use on our charging tables and the user will need to obtain a charging accessory to
enable charging from another provider
Miscellaneous
1. Speed of Charging:
The speed of wireless charging depends on the device compatibility.
Some phones support faster charging capability than others. King SMART tables
provide 15W of power (Orders placed after June 7th, 2021. Previous charge capability
was 5W.)
E.g.: Apple has 7.5W while some versions of Android can support the full 15W of
power.
Each device has a specification of compatibility: 5W, 10W, 15W - which refers to the
speed at which it can receive.
If the phone only has 5W capability, that is the speed at which it will charge.
NB* Apple have capped their maximum speed to 7.5W for non-apple wireless
chargers.
2. Some phones will not charge is they overheat. Please check that the device is not
overheating before placing on charger
Wireless Charging issues for iPhones
For any customers experiencing wireless charging issues with the latest iPhone and iOS release, please follow the steps below, these steps are
Please ensure the customer has:
The latest iOS version 16.3.1.
Completed a Force restart procedure below
Removed any NON-Qi certified cases
Update Your Device Software Update the iPhone to the latest iOS version:
Connect iPhone to Wi-Fi.
Open the Settings App.
Tap General.
Select Software Update. the latest version is iOS 16.3.1. Download and Install Software Update if the prompt appears.
Force Restart iPhone After the iOS, update complete a force restart of the iPhone.
Press and quickly release the Volume Up button.
Press and quickly release the Volume Down button.
Press and hold the Side button until the Apple logo appears on the display
Another important note for iPhone 14 Pro specific models:
Please note the thickness of the camera bezel can interfere with the wireless charging as the bezel doesn’t allow the phone to set completely flat, see the image below for reference:
