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SMART TABLE Trouble ShootingTroubleshooting
Problem: Mobile phone not charging.
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Check all connection points to power supply.
NB* Remove phone cover/case as sometimes this may inhibit the charging function.
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enable charging from another provider
Please note the position of the internal phone wireless coil location is different from phone to phone as shown below. For the best charging results the phones needs to be placed in alignment with the table charging location.
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Miscellaneous
1. Speed of Charging:
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Another important note for iPhone 14 Pro specific models:
Please note Apple are aware of the issue related to the thickness of the camera bezel can interfere with the wireless charging as the bezel doesn’t allow the phone to set completely flat, see the image below for reference:
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Q: Is the iPhone 15 compatible with our charge tables?
A: Yes, iPhone 8 and above are all compatible with our charge shelves