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titleQ- How can the Solifiore lamps shades be cleaned?  

Do not use abrasive or strong cleaning products to clean the glass as this can affect the finish, if the cleaning agent is corrosive in anyway.  A damp cloth with a little bit of detergent and a lintless cloth or paper towel to dry is the best method to clean.

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titleQ- Can we order the Solifore lamp in Ochre Red?  

A- Yes, there is stock available of floor lamps in GL. 

Image of the red shade. 

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titleQ- Our Solifiore lamp won't turn off?  

A- We have noticed that the LED globes supplied with the lamps have some compatibility issues. LED globes have their own little controller, which we feel is causing instability. 

If this is an issue you can replace these globes with halogen globes that you can purchase from Bunnings. These traditional globes perform as they are meant to. 

https://www.bunnings.com.au/philips-40w-rangehood-globe-e14_p4340257  

 

 

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titleQ- Do we have a troubleshooting guide for the Solifiore lamps?  

A- Please see below general troubleshooting guide: 

  • The lights should be plugged directly into a GPO [General Power Outlet]. Where possible especially for the Solifiore we should try and avoid plugging these into double adapters/powerboards/extension cords as the controller is sensitive and fluctuations in power can affect the stability of this. 

  • If your lamps begin to flicker, turn them off from the wall switch, wait 30 seconds for the power to discharge and turn them back on. This will reset the controller and touch dimming system. 

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titleQ- Is the Solifiore pendant lamp available for sale?  

A- Yes, the Solifiore pendant lamp is available for sale, please advise any customer who is interested in purchasing that these must be installed by a certified electrician. 

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titleQ- Will the Solifore Lamp work on a timer?  

A- No, a mobile controlled/timed socket unfortunately will not work on the Solifiore due to the nature of the touch control. 

SPECIFICATIONS:

Product Weights:

Solifiore Arum: 1410 grams

Solifiore Protea: 1330 grams

Solifiore Gymea: 1820 grams