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| title | Q- Can you change the King Cloud recliner with a battery pack to a power plug? |
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A- Yes, all King Cloud modules will have the appropriate cords to plug into the mains and the battery is an extra piece which the customer can use if they wish to do so and recharge it as much as needed, dependent on use. |
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| title | Q - Can the King Could V Media console XW CHARGE can be added to a King Could 2.5 V3? |
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A - GL have confirmed that the Cloud V whole Media console will NOT fit on King cloud III, because the module base side tubes location is different. So King cloud III and V media console are not interchangeable |
Q: Can we still order King Cloud III Modules?
A: Yes, King Cloud III Modules and Components can still be ordered through the discontinued section of SAP
SPECIFICATIONS:
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| title | Q- What is the weight capacity of a King Cloud III seat module? |
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A- The King Cloud III seat modules have an advisable weight of 125kg. This is not due to the frame construction but the driving mechanisms in the fame. If the recliner is subject to more than 125kg, the mechanisms will bend and void warranty. |
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| title | Q- What is the weight of a King Cloud III WX Media Console? |
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A- 23Kg |
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| title | Q – What is the cost of the DMC motor outside the warranty? |
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A - Replacing the DMC Motor is $250.00 + Min $120.00 call out fee. Extended warranty is calculated per seat and if anything was to happen within the warranty the components will be replaced. |
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| title | Q - What is the spare part number for the knock ins that go on the underside of the King Cloud Media unit? |
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A - PN 12134000  Image Added |
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| title | Q - What type of cushion filling does the King Cloud III use and what is its density for the king cloud III three seater? |
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A - All cushioning on the King Cloud III is constructed using multiple layers of high resilience polyurethane foams. The density of these layers varies slightly, but all would be considered long lasting, high density foams. In the seat, these layers of foams surround a steel pocket spring core which enhances the performance of the cushion long term. The seat, lumbar and headrest cushion all have steel suspension built into the frame behind them to help preserve the cushions soft feel for longer than conventional suspension. |
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| title | Q – Can we provide C-type plug on the King Cloud III? |
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A - No, we supply the AUS plug and the customers must use an adapter specific for their country. |
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| title | Q- Can the batteries on the Cloud/Nimbus be charged while connected to the sofa or can it be taken out and charged elsewhere? |
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A - You can charge the battery while it's on the sofa. |
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| title | Q - Can the King Cloud be made to order to come to come with the touch controls on the left-hand side? |
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A- No, the touch controls is on the right-hand side by design. |
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| title | Q- What is the PN for the pins that hold the 'timber sliding top piece' to the media console on the Kind Cloud? |
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A- The PN is 12134128 in spare Parts. |
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| title | Q- What is the PN for the power supply on the Kind Cloud? |
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A- PN 14050202 |
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| title | Q- Does the Li-on battery pack supports the charging accessories charge the Pocket Accessory charge table? |
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A- No, it is not recommended as the sofa light and other powered accessories will only have a short amount of time before requiring a recharge. Customers would need to re-charge every night, so we suggest running sofa accessories of main power to avoid such frequent re-charging. At this stage we have no plans to make a battery pack that specifically supports the charging accessories - the Li-On battery pack is designed to powering the recliner itself. |
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| title | Q - What is the depth of the Media console tray insert? |
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A - The depth is 42mm |
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| title | Q- What is the part number for a King Cloud III Transformer? |
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A- 12020019 for the Transformer Box and 12021857 for the power cord transformer. Refer to image below.  Image Added |
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| title | Q - What is the leg knock PN for a KingCloud III? |
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A- The leg knock in PN is 12131317  Image Added |
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| title | Q- Are the King Cloud V feet cup joiners compatible with King Cloud III? |
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A- No, they are different leg shapes, so cup joiner is not compatible. |
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| title | Q - Will the King Cloud V media console will work with a King Cloud III? |
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A - The KCV Media Console will not work on the KCIII. |
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| title | Q – If the King Cloud recliner footrest is stuck out and the electrical cords are packed away can it be manually overwritten? |
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A- No, it cannot be manually overwritten, in this case it would be best to send out a service technician with a battery to close the recliner. |
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| title | Q – Is the King Cloud lll compatible with the King Cloud V compact smart arm? |
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A - No the King Cloud V arms are not compatible with the King Cloud III. The King Cloud V features new brackets. |
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| title | Q - Are the attached KC V joiners compatible with King Cloud lll modules? |
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A - No, The KC5 joiners are not compatible with the older version of KC as the leg gap differs. |
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| title | Q – Is the King Cloud III compatible with a different console? |
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A - No, King Cloud III can only be used with King Cloud III console. |
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| title | Q – What is the PN on the magnet of the smart pocket? |
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A - PN 14050171  Image Added |